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A-to-Z Guide

  • A

    Address:

    The physical address for the Houston Astros Baseball Club is: Union Station at Minute Maid Park, 501 Crawford Street, Houston, TX 77002. All correspondence should be mailed to the Houston Astros at P.O. Box 288, Houston, TX 77001-0288.

    Advance Ticket Sales:

    Fans can purchase tickets to upcoming Houston Astros games in several ways:

    • On the phone by dialing 1-877-9-ASTROS. Most major credit cards will be accepted.
    • Through the Internet by logging on at www.astros.com.
    • During any Houston Astros baseball game at the ballpark's Advance Ticket Sales windows. These are located on the Main Concourse behind Section 112 and on the Upper Concourse behind Section 323. These will remain open for 30 minutes after the final out of each game (All Sales are Final. No refunds or Exchanges).
    Alcohol:

    Alcohol is served at Minute Maid Park at various ARAMARK vending stations throughout the ballpark. Fans must be of legal drinking age to be served. Guests will not be allowed to bring alcohol into or out of the Club and Suite levels, as well as the ballpark on the whole.

    Astros Team Store

    501 Crawford Street
    Houston, Texas 77002
    (713) 259-8077
    1-800-ASTROS4 Regular Hours - Mon-Fri 9-5
    Holiday Hours - Mon-Fri 9-5, Sat 10-4

    Assisted Listening Devices:

    Please refer to the "Services for Guests with Disabilities" section in this guide.

    Animals:

    Animals, except for trained dogs or service animals assisting visitors with disabilities, are not permitted on Minute Maid Park property.

    Anthem Singers:

    Any person(s) wishing to perform the National Anthem prior to an Astros game must submit a DVD of the singer(s) performing an a cappella version of the National Anthem. Mail DVDs to: National Anthem, Houston Astros, P.O. Box 288, Houston, TX 77001-0288. For more information, call (713) 259-8332. Please be aware that tapes will not be returned.

    The Astros Foundation:

    The Astros Foundation is the official 501(c)(3) team charity of the Houston Astros. We seek to harness the passion of baseball fans in Greater Houston to support our cornerstone charitable programs, including Community Leaders, the Astros Urban Youth Academy and the Astros RBI league (Reviving Baseball in Inner Cities). Led by the Astros ownership and Sr. VP and Foundation Executive Director Meg Vaillancourt, our strategic focus is our youth baseball and softball programs serving at-risk youth in the Greater Houston area. We welcome volunteers and tax deductible donations, which can be made in honor or memory of a loved one as well as corporate donations or matching gifts. For more information, please visit www.astros.com/foundation

    Astros RBI Program

    The Astros Reviving Baseball in Inner Cities program uses the sport of baseball and softball to promote healthy choices and valuable life skills including respect for others, non-violent conflict resolution, teamwork, resistance to drugs and alcohol while learning and playing America's Pastime.

    ATMs:

    Six automated teller machines operated by Amegy Bank are available throughout the ballpark for our fans' convenience. They are located at Sections 108, 112, 132, 218, 315 and one near the FiveSeven Grille (Section 156).

    Audio System:

    The Astros upgraded the overall audio system at Minute Maid Park in 2011. These updates allow fine tuning and level adjustments using the most state of the art equipment on the market. Fans will also experience synced audio in suites, concourses, and rest rooms mirroring the content on the TV's and large displays throughout the game. For fans that are deaf or hard of hearing the Astros offer an LED closed captioning display to the right of the main video display. The Astros were the first Major League team to offer this service.

    Autographs:

    Fans may seek autographs from players and coaches from the time the ballpark opens until the batting practice cages are removed (approximately 45 minutes before game time). Fans will be allowed to wait at the Field Box rails from Section 111 to the Left Field foul pole, and from Section 127 to the Right Field foul pole. The Houston Astros ask that you show consideration for guests holding tickets for these seating areas. If you are seeking autographs in a seating location other than your own, you may be asked to proceed to your designated seating location.

  • B

    Babies/Toddlers Tickets:

    Fans age 2 and under may be admitted to Astros games without an admission ticket. However, they must sit in the lap of an accompanying adult.

    Baby Changing Areas:

    Baby changing tables are available throughout Minute Maid Park in nearly every restroom facility, men's, women's or family. Please ask an usher for the nearest one.

    Bag Check:

    In compliance with MLB and Astros security policies, all bags, purses and containers will be searched prior to entry. Guests entering Minute Maid Park may also be subject to inspection by random metal-detection wand. There are no lockers available outside of the ballpark to secure items not allowed inside, nor can any items be held by security staff members. Items that are not permitted in the ballpark and are surrendered to security will not be stored or returned. To ensure fan safety, the Houston Astros reserve the right to refuse admittance of any item deemed hazardous, suspicious or offensive. Fans are reminded that the following items will not be permitted inside Minute Maid Park:

    • Aerosol cans
    • Alcohol
    • Animals (except for service animals)
    • Bags larger than 16" x 16" x 8"
    • Banners or signs larger than 3' x 2' (Banners must be baseball-related and support teams and players, so long as they are in good taste. The Astros do not permit signs, posters or banners which are obscene, slanderous or in bad taste. No items are permitted to be affixed to signs and no signs may be affixed to the ballpark)
    • Beverages & containers other than factory-sealed plastic water bottles 1 liter or less
    • Cameras with lenses larger than 4.5 inches
    • Clothing deemed obscene or indecent
    • Coolers of any kind
    • Costume masks
    • Fireworks
    • Folding chairs
    • Food in a portion larger than a clear, one-gallon size bag
    • Inflatables (i.e. beach balls, basketballs, balloons)
    • Illegal drugs
    • Laser pointers
    • Luggage
    • Noise makers (whistles, horns, bells, etc.)
    • Poles or sticks of any kind (i.e. flagpoles, broom handles, nets)
    • Skateboards, roller skates, roller shoes, bicycles, wagons for children
    • Tripods, bipods or monopods
    • Weapons - including but not limited to firearms, knives, mace
    • Any item deemed inappropriate of hazardous by ballpark security
    Ball Retrievers:

    For the general safety of Minute Maid Park guests, ball retrievers of any kind are not permitted into the ballpark

    Ballpark Seats:

    Standing or stepping on ballpark seats may lead to serious bodily injury. The Houston Astros request, for your safety and other ballpark guests, that you do not step, stand or use seats in a manner other than intended at Minute Maid Park.

    Banners:

    The Astros welcome banners that support teams and their players, so long as they are in good taste. The Houston Astros Baseball Club does not permit signs, posters or banners which are obscene, slanderous or in bad taste. Management reserves the right to remove any sign deemed inappropriate. Banners may not obstruct the view of other patrons or interfere with the game in any way.

    Bicycle Parking:

    Bicycle parking is available near the Clock Tower entrance of Minute Maid Park, off Hamilton Street at Preston. Racks are also available along Texas Avenue, across the street from the ballpark. If additional accommodations are needed due to special circumstances, Minute Maid Park personnel is happy to facilitate with advanced notice.

    Birthday Parties:

    Now our smallest fans can enjoy their birthday parties in a big league park! The two-hour birthday party, geared toward kids ages 5 to 14, includes a tour of the ballpark, age-appropriate activities and playtime at Minute Maid Squeeze Play. The birthday child receives a special gift from the Astros and all children at the party receive a party favor from the team. To schedule a birthday party, please call (713) 66-PARTY or, for more information, go to www.astros.com/tours.

    Bottles and Cans:

    Each fan may bring in one factory sealed, plastic water bottle into Minute Maid Park (Maximum one liter). Fans may also bring in bottles for infants.

  • C

    Cameras/Video Equipment:

    Visitors are welcome to bring video and still cameras into the ballpark. Lenses must be no larger than 8". Tripods and monopods are not allowed in the ballpark.

    Carillons:

    The Houston Astros are the first major league team to install carillons, or bells, in their ballpark. The Home Plate Clock Tower, located on the corner of Texas and Hamilton, will not only provide the time but also entertain with various musical selections throughout the year.

    Charity Ticket Grant Program:

    Select local nonprofit groups with a 501(c)(3) tax ID letter from the IRS and who serve at-risk youth or members of the US military and wounded warriors, may apply for a limited number of complimentary group tickets to pre-selected Astros games, pending availability. The application period opened in March and charity group tickets are available in specific areas of the ballpark, with a rotation policy to ensure we can serve as many worthy eligible nonprofit groups as possible. The Astros Charity Ticket Grant program is limited to 501(c)(3) nonprofit agencies within our geographic and strategic focus areas, and applications must be submitted for approval at least eight weeks in advance. For more information on how to submit an application, visit www.astros.com/community.

    Coca-Cola Astros Buddies Kids Club:

    The Coca-Cola Astros Buddies Kids Club is the Houston Astros official fan club for kids 14 and under. With two memberships to choose from - the free Rookie membership and the $20 MVP membership - there's affordable fun for everyone. In addition to member-only autograph sessions and a kids press conference with players, MVP members receive four (4) free tickets, an Astros floppy cap, spiral notebook, cord bracelet, and other cool items. Memberships are available at www.astros.com/buddies and at the Community Clubhouse located behind Section 107.

    Community Leaders

    Developed by Houston Astros owner Jim Crane and launched in late 2012, our new Astros Community Leaders program is an $18 million investment by the Astros Foundation to rebuild youth baseball and softball fields in disadvantaged neighborhoods throughout Houston. The program is an exciting new partnership between the Astros Foundation, the City of Houston and corporate champions including Blue Cross and Blue Shield of Texas, Calpine Corporation, Champion Energy Services, Halliburton, Nabors Industries, National Oilwell Varco, Occidental Petroleum Corporation and Schlumberger. Working with Houston Mayor Annise Parker, the city's Parks and Recreation Department and local youth teams who play at the parks, Community Leaders program is run by the Astros Foundation.

    Concessions:

    ARAMARK'S goal is to offer the highest quality food and beverage experience to all fans visiting Minute Maid Park. A variety of food and beverage is available throughout the ballpark at concession stands and portable carts.

    Concessions offerings include:

    • ALL ABOARD FOR... (Section 109) Hot Dogs, Crispy Chicken Tenders, Grilled Burgers, Sausages and French Fries.
    • ASTROS SIZZLING EXTREME GRILL (Section 125) Offering specialty hot dogs from around the country including: Cincinnati Cheese Coney, New York Dog, Coney Island Dog and Georgia Dog. You can also build your own unique creation choosing from a large selection of toppings.
    • ASTROS SIZZLING GRILLE - Kiolbassa Grand Slam Grillers (Section 116) Enjoy freshly grilled Astros Grand Slam Grillers. Texas sized sausage on a freshly baked bun. Mild or Spicy with your choice of toppings!
    • BIG DADDY "CAZ" - (Section 232) Featuring 1/2lb burgers, chicken sandwiches, chicken tenders, specialty hot dogs, sausages, hand-cut fries, milkshakes and Bryan Caswell's house recipe chili cheese fries.
    • COTTON CANDY - will be sold at the sundae portable locations, pizza/creamery locations and by roaming vendors.
    • DINING CAR GRILL (Sections 125) Featuring grilled Burgers and Chicken Sandwiches, along with Chicken Tenders, Hot Dogs and Chili Cheese Fries.
    • EL REAL (Section 132) Recipes inspired by Chef Bryan Caswell's famous El Real Tex-Mex! Featuring grilled beef and chicken fajitas. Served with freshly fried corn chips and house made salsa.
    • El REAL TEX MEX (Section 215) Bryan Caswell inspired beef and chicken nachos, fajita tacos, crispy taquitos, fried avocado tacos, Frito pie and chili cheese fries.
    • GOYA LATIN CAFE (Section 119) Featuring Goya products and recipes. Enjoy Beef Picadillo in a made to order burrito or grande nacho. Then cool off with a frozen Sangria or Margarita.
    • GREEN FORK (Section 116) Enjoy a made to order salad and choose from our extensive selection of toppings.
    • HEALTHY FOOD OPTIONS Healthy food alternatives including salads and vegetarian entrées are available at the FiveSeven Grille, Green Fork at section 116 and Upper Food Court at Section 408 and throughout Minute Maid Park. We also offer turkey burger at the Princes locations at section 134 & 418, Grilled Chicken Sandwiches at Dining Car Grill at 127, Fruit Cups at Green Fork.
    • HOME PLATE BLUE BELL ICE CREAM PARLOR (Section 423) Featuring a large selection of Blue Bell ice cream flavors served in an Astros Souvenir Helmet.
    • ICEE (Main Concession Stands at Sections 109, 128, 153, 227, 411, 429) Chills galore with a choice of classic flavors: Fanta Cherry and Frozen Coke!
    • KIDS MEALS (Sections 156 & 416) Providing smaller meals for our younger fans!
    • LARRY'S BIG BAMBOO (section 118) Larry Dierker's favorite hangout! Serving Grilled Burgers, Chicken Sandwiches and our house specialty Wings.
    • LITTLE BAMBOO (Section 422) A beverage oasis on the Upper Concourse. Featuring frozen drinks and ice cold beer.
    • LITTLE BIGS (Section 110) Bryan Caswell's Little Bigs Burgers and Pulled Pork Sliders can now be found at Minute Maid Park. Big on taste, small on size!
    • MAIN LEVEL FOOD COURT (Section 125) Offering a variety of items such as: Papa John's Pizza, Grilled Burgers, Hot Dogs, Hand-Carved Brisket & Turkey Sandwiches, BBQ Sandwiches, Chopped BBQ Potatoes, Sausages, French Fries and Ice Cream in Astros Souvenir Helmets.
    • MAVERICK SMOKEHOUSE (Sections 125 & 409) Down home Texas BBQ featuring Chopped Beef Sandwiches, Carved Brisket or Turkey Sandwich Plates, Texas Sized Chopped BBQ Baked Potatoes and Loaded Baked Potatoes.
    • MINUTE MAID JUICE STAND (Squeeze Play - Section 133) Serving Minute Maid juices and smoothies, smaller meals, healthy options and a $2 menu for our younger fans!
    • PAPA JOHN'S PIZZA AND BLUE BELL CREAMERY (Sections 116, 128, 153, 227, 411, 429) Enjoy fresh personal sized Papa John's Pizzas, Hand Dipped Ice Cream and ICEE frozen drinks. Also serving Minute Maid smoothies exclusively at section 227.
    • PREMIUM BEERS (Sections 106, 114, 118, 119, 125, 133, 422) Our various bars and portables in the above sections feature premium beers either on tap or in the bottle.
    • PREMIUM WINES (Sections 111, 116) Select Varietals by the glass. Stop by Little Bigs or Green Fork to see what's being poured today. Or purchase a club pass from the ticket window at 112 and enjoy other labels available at the bars located in sections 206, 218 & 229
    • PRINCES BURGERS (Sections 134 & 418) Featuring Houston's Hometown Burgers. Also available are: Corn Dogs, Chicken Tenders, French Fries and Foot Long Hot Dogs.
    • SAM'S BISTRO (Section 224) Bistro style cuisine including: Hand Carved Sandwiches, Sushi, Potstickers, Specialty Entrées, Gourmet Salads and Desserts! Our menu changes frequently so stop by today and see what we are serving!
    • THE FIVESEVEN GRILLE (Section 156) A tribute to two Houston Astros greats Craig Biggio and Jeff Bagwell. Offering hand tossed salads, perfectly grilled steaks, local seafood, house made desserts, premium cocktails and some of Craig and Jeff's favorite entrées. The FiveSeven Grille is the perfect place to dine with friends before and after the game! The casual atmosphere is great for catching live action from around the league.
    • THE NUTTY BAVARIAN (Section 107) Warm cinnamon glazed almonds, pecans, cashews, peanuts and roasted salted cashews.
    • UNION STATION FAVORITES (Sections 113, 125, 129, 156, 209, 255, 409, 416, 420, 431, 433) Traditional ballpark fare: Foot-Long and Regular Hot Dogs, Sausages, Pretzels, Peanuts and Popcorn.
    • VALUE MEALS (Sections 109, 156 & 416) Ballpark favorites paired with a Coke at a great price!

     

    Conference Center:

    The Houston Astros mix business and baseball every day! You now have the opportunity to host executive meetings at one of America's premier ballparks, Minute Maid Park. Open year round, the Conference Center features 16 state-of-the-art meeting rooms in the historic Union Station building. The possibilities are endless within the Houston Astros Conference Center. For more information, or to book your next meeting, call (713)259-8800 or send an e-mail to conferencecenter@astros.com.

    Costumes:

    Costumes are not allowed at Minute Maid Park. Houston Astros management reserves the right to refuse entry and refund the ticket price of individual in a costume

    Credit Card Policy:

    VISA, American Express, Discover and MasterCard are accepted at the box offices, retail locations and all concession stands.

  • D

    Designated Driver Booth:

    Located near Section 108 on the Main Concourse, the Designated Driver Booth is part of the ARAMARK Corporation's "Serves you Right" program. Any person over the age of 21 who goes to the booth and identifies himself or herself as a designated driver will receive a coupon for a free small soda at any of the ARAMARK concession stands.

    Diamond Club:

    The Diamond Club is the ideal location for the finest in corporate entertaining. With a private conference room and a phone/fax room, this is where the deals can be made. The amenities continue as fans enjoy Major League Baseball in extra-wide luxury seats behind home plate with the convenience of wait service throughout the game. Diamond Club seats are sold only as season tickets.

    Directions to Minute Maid Park:

    Minute Maid Park is located on the east side of downtown Houston, within the quadrangle of US 59, Texas Avenue, Crawford Street and Congress Street. There are literally dozens of streets that will lead fans to Minute Maid Park. Please refer to our page for more information. For more information on Houston downtown streets and construction updates, visit www.downtownstreets.com. Information on freeway ramp closures is available at http://traffic.houstontranstar.org/construction/construction_report.aspx.

    Donations:

    The Astros are happy to help non-profit groups and their fundraising efforts through donations whenever possible. Because approximately 250-300 requests are received each month, donation procedures are in place to assist the team in facilitating these requests. Non-profit groups may request an in-kind donation by submitting a request letter six weeks in advance of the event and including a copy of the organization's 501 (c)(3) tax exempt letter. The request letter, written on the organization's letterhead, should include basic information about the charity/event, the date of the fundraising event and a contact name, address, phone number and e-mail address. Complete details on the team's guidelines and procedures related to donations are available online.

    Drinking Fountains:

    Public drinking fountains are located throughout the ballpark near the restrooms. Locations include these sections:
    Locations include these sections: Main-107, 111, 116, 122, 127, 133, 153; Club- 209, 215, 233, 229, 233; Mezzanine- 252, 253; Suite- 9, 23, 37, 49, 69 (suite 63); Upper- 307, 310, 319, 323, 327, 334.

    Drop-off/Pick-up Points:

    Prior to games, fans may be dropped off along any street adjacent to Minute Maid Park, including a protected left lane along Texas Avenue on the south side of the ballpark. Following the game, the Houston Police Department will close Texas Avenue on Crawford Street around Minute Maid Park for approximately 20 minutes. This closure will allow for a safe pedestrian exit of the majority of fans at the game. Once HPD reopens those streets, fan pick-up is available along the south and west sides of the ballpark. Immediate post-game pick-up is permitted along Jackson Street on the south side of Minute Maid Park. However, all vehicles picking up at that location must be attended while drivers are waiting for their guest(s) to arrive. Fans who arrived at Minute Maid Park via charter or school buses will be picked up along Hamilton Street, between Preston and Texas, on the east side of Minute Maid Park.

  • E

    Emergency Telephone Calls:

    Phones at Fan Accommodation Centers located at sections 112 and 323 may be used for emergency calls.

    Elevators:

    Elevators for all fans are located in two areas inside Minute Maid Park: at the Third Base entrance off Texas Avenue, near Section 109, and at the First Base entrance off Hamilton Street, near Section 128. Limited-access elevators to the Diamond Club, the Club Level and Suite Level can be found at the Clock Tower entrance. Additional elevators accessing the Mezzanine Level are located behind Section 156.

    Employment Opportunities:

    The Houston Astros are always looking for friendly, service-oriented fans to join our team. The majority of jobs are part-time with most work shifts occurring in the evenings and on weekends, based on our game schedule. Interested parties can check online at the Astros website or call (713) 259-8000 to reach our Human Resources department.

    Equipment Requests:

    All Astros Major League equipment is recycled for use in Spring Training and for our minor league system. Non-profit groups may contact the Recycled Baseball Items Foundation, which is an independent non-team affiliated charity, at www.rbi-houston.org to request assistance in procuring used equipment for your team or league.

    Escalators:

    Escalators for general fan use are location at Section 106, near the Union Station entrance. Escalators accessing only the Club Level may be found at the Clock Tower entrance.

    Exchanges:

    No refunds, cancellations or exchanges are given for Astros individual game tickets. Season ticket holders and 28-game plan holders are eligible for our Ticket Exchange Program. Call (713) 259-8300 or your personal ticket representative for details.

  • F

    Family Rest Rooms:

    Sixteen family restrooms are conveniently located throughout the ballpark. These single-stalled, private bathrooms with baby changing tables are located near the following sections: Main Concourse- 106, 111, 127, 131, 154; Club Level- 208, 214, 229, 233, 252; Upper Concourse- 307, 315, 317, 325, 329, 336.

    Fan Accommodations Centers:

    Fan Accommodation Centers are open during all Astros games. They are located on the Main Concourse at Section 112 and on the Upper Concourse at Section 323. Services include lost and found, storing of large items (strollers, wheelchairs, etc.) and providing general fan information (schedules, ballpark information, etc.)

    Fan Mail:

    Letters to Astros players should be addressed to them individually at P.O. Box 288, Houston, TX 77001-0288. If you desire a response, please enclose a self-addressed, stamped envelope. Please keep in mind that players receive a large quantity of mail, so a response may not always be possible. The volume of mail also prohibits the tracking of letters and packages. Astros players and coaches do not have email. Please send correspondences as indicated above.

    First Aid:

    First Aid stations are located at Section 150 on the Main Concourse and Section 334 on the Upper Concourse to serve fans seeking medical assistance during all Astros games. In case of an emergency, immediately notify a guest service representative who will then contact the appropriate emergency personnel. .

    Food and Beverages:

    Food and beverages are available throughout Minute Maid Park at concession stands and carts managed by the ARAMARK Corporation. See "Concessions" for a brief description of foods offered at the various locations.

    Food & Beverage Policy:

    Guests are allowed to bring food and bottled water into Minute Maid Park for Houston Astros games. This policy is specific to Houston Astros game related events and does not apply to special events held at the ballpark (i.e. concerts, tours, corporate events, etc.). Items that do not meet these guidelines will not be able to be held or secured by ballpark staff.

     

    • Water
    • Guests may bring in a factory-sealed, clear plastic bottle of water, no larger than one liter.
    • One bottle per guest.
    • Food
    • Guests may bring in food that is contained in a clear, plastic bag no larger than one gallon in size.
    • One bag per guest.

     

    Foul Balls and Home Run Balls:

    Fans are permitted to keep foul balls and home runs hit into occupied seating areas as souvenirs; however, fans must not enter the playing area to retrieve balls or otherwise interfere with balls still in play. All fans, especially those sitting along the foul lines in the Dugout and Field Box seats, are cautioned to stay alert for hard-hit foul balls or bats that might leave the field of play. Ticket holders assume all risks and dangers incidental to the game of baseball, whether occurring prior to, during or subsequent to the actual playing of the game. The Houston Astros cannot be held responsible for the conduct of other Guests when attempting to obtain a foul or home run ball.

     

  • G

    Game Times:

    Unless otherwise announced, home night games begin at 7:10 p.m. Monday-Friday, and at 6:10 on Saturday. Sunday and weekday afternoon games start at 1:10 p.m. Please call 1-877-9ASTROS for the latest information and news or visit the Ticket Headquarters located behind home plate on the main concourse.

    Gate Opening Times:

    The gates of Minute Maid Park will open 1.5 hours prior to all games, allowing fans ample time to enjoy the ballpark, locate seats and satisfy cravings at the many concession stands.

    Gift Shops:

    Merchandise can be purchased year-round the Astros' official Team Store, located in the lobby of the Union Station building. During Astros games, The Home Plate Supply Company, located behind home plate on the Main Concourse, is also open to showcase fan favorites in souvenirs and memorabilia. There are also several souvenir vendors located throughout the ballpark. Inquire at a Fan Accommodations Center for the nearest locations. Merchandise is also available via the internet at the Houston Astros official website, www.astros.com.

    Grass:

    Prior to the 2009 season, the Houston Astros grounds crew installed a new playing surface at Minute Maid Park. The 2.3 acre upgrade of new sod, named Platinum TE Paspalum, is the first of its kind to be installed in a sports facility in the world. Platinum TE Paspalum is a turf that works well for Minute Maid Park's conditions due to its lower sunlight requirements. Compared to the sod previously used, the Platinum TE Paspalum has proven itself to have a greener color, an improved wear tolerance and an increased tolerance to the shade at Minute Maid Park. In addition, after seeing the excellent results in Houston, two other Major League teams have followed the Astros' lead and installed Platinum TE Paspalum in their baseball fields.

    Group Outings:

    Group seating is available for groups of 20 or more in various seating levels including the Field Boxes, the Mezzanine, Crawford Boxes, Executive Suites, Center Field Patio and the View Deck. Contact Astros ticket services at (713) 259-8500 or 1-800-ASTROS2 for more information.

    Group Tours:

    Get an insider's view of the home of the Houston Astros. See areas of Minute Maid Park not usually accessible by the public such as the press box, Suites and the Diamond Club. School groups can enjoy tours specially geared for our younger fans. For more information on the year-round tour services, call (713) 259-TOUR (259-8687).

    Guest Conduct:

    Customer Service is the number one objective of the Houston Astros. The team strives to provide its guests with the most positive baseball experience in the Major Leagues while in a safe, comfortable environment. To help us achieve our goal of outstanding customer service, we ask for fan cooperation in the following areas:

    • Dress appropriately for baseball. Remember that we have the unique opportunity to start a baseball game with the roof closed and finish it with the roof open.
    • Respect other guests' ability to enjoy the game. Loud or obnoxious fans may be asked to leave the ballpark if their behavior is deemed to be offensive to guests around them.
    • Please do not bring balloons, beach balls, nets or laser pointers into Minute Maid Park. These items are not permitted at any time.
    • For the safety of all fans, do not interfere with the progress of the game or go onto the playing field. Any fan interfering with a ball in play or going onto the field will be removed from the park and could be subject to arrest.
    • Please sit in your assigned seat and be prepared to show your ticket to an usher or ballpark supervisor upon request.
    Guest Service Centers:

    Guest Service Centers, also known as Fan Accommodations Centers, are open during all Astros games. They are located on the Main Concourse at Section 112 and on the Upper Concourse at Section 323. Services include Lost and Found, storing large items (e.g. strollers, wheelchairs, etc.) and providing general fan information (e.g. schedules, ballpark information, etc.)

  • H

    HD Experience at Minute Maid Park:
    The Astros are the first major sports team in Houston to offer High Definition. Fans visiting Minute Maid Park can experience superior image and audio quality on all major video displays and TV’s located throughout the ballpark. All broadcasts at Minute Maid Park are done in clear 1080 High Definition.
    HD Televisions:
    All Astros home games are broadcast in High Definition on the 500+ HDTV’s and large HD video displays throughout the ballpark. Fans can experience the clarity of 1080 broadcasts from any part of the ballpark.
    Healthy Food:
    Healthy food alternatives including salads and vegetarian entrees are available throughout Minute Maid Park. For a detailed list of food locations, please pick up a Minute Maid Park Concessions Guide from any Guest Services Center.
  • I

    Internships:

    The Houston Astros are proud to host college students in a learning experience each semester in all of our departments. An internship is the best way to gain experience and create a network of contacts in the world of sports. The Houston Astros Internship Program proves to be a once in a lifetime experience that offers insight and exposure to various aspects of the sports industry. To learn more about the program and its requirements, please visit www.astros.com/internships

  • K

    Kid's Zone:
    Minute Maid is proud to sponsor "Squeeze Play", a thrilling interactive entertainment center specially designed for our young fans ages 3-12. Squeeze Play is located on the northeast corner of the ballpark at the Right Field Entrance near Section 133. Young fans, accompanied by an adult, can test their speed with an interactive Squeeze Play game or their hitting prowess in the Splatting Cage. To cool off, fans can indulge in delicious slushies at the Minute Maid juice bar. With the availability of picnic tables and several TV screens, this is the perfect place for the whole family to enjoy a day at Minute Maid Park.
  • L

    Lost and Found:

    Any items lost or found within Minute Maid Park should be brought to the attention of any uniformed employee. If items are lost during the game, guests can check with Fan Accommodations in Section 112. Guest Services may also be contacted at (713) 259-8459 on non-game days to arrange pick-up of a lost item.

    Lost Guests:

    Please notify the nearest uniformed ballpark employee of a lost guest. Lost individuals will be brought to the Fan Accommodation Centers at Sections 112 and 323.

    Lost/Stolen Game Tickets:

    Please remember that game tickets are like money and should be secured like cash. Stolen tickets will be replaced at no charge, so long as a police report has been filed and documentation has been presented to the Astros ticket office at least 24 hours prior to game time. You will be charged the face value for all other lost or misplaced tickets.

  • N

  • O

    Official Game:

    A game is official after 4½ innings have been completed. To keep score at your seat, guests can purchase official scorecards at retail locations throughout the ballpark.

    Orbit:

    Do you know where Orbit was born? His favorite movies? Food? Dance move? Learn more about the Astros fun loving outer-space mascot and to request an Orbit Appearance; the application needs to be completed and submitted for consideration at least four weeks in advance of the event. Rate information along with the online application is available.

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    Radio Broadcasts:
    • Every Astros game is broadcast live on KBME 790 AM, the English language flagship. The Astros pregame show begins 25 minutes prior to game time on KBME 790 AM and the postgame show ends 25 minutes after the game.
    • Every Astros game is also broadcast live in Spanish on the Univision Radio Network across Texas. Houston's La Tremenda KLAT Radio, 1010 AM is the Spanish Language Flagship. The Astros pregame show begins 15 minutes prior to game and ends 15 minutes after the game.
    Re-entry into the Ballpark:

    Fans are allowed to re-enter only until the first pitch of the game. Fans may re-enter Minute Maid Park through the South Home Plate, Union Station, Center Field or Right Field gates at the pre-designated turnstile. Fans who plan on re-entering MUST have their ticket rescanned before they leave the ballpark and present their ticket for re-scanning upon re-entry. Once the game has begun, tickets will not be scanned for re-entry. Guests exiting the ballpark after the first pitch must have or purchase a valid ticket to return.

    Refund Policy:

    No refunds or exchanges are given for Astros tickets. Season ticket holders are eligible for a special past game ticket exchange program.

    Retail Locations:

    Merchandise may be purchased year-round at the Astros Official Team Store located in the lobby of the Union Station building. During Astros games, a second team store, located behind home plate on the Main Concourse, is also open to showcase fan favorites in souvenirs and memorabilia. There are also several souvenir vendors located throughout the ballpark. Inquire at a Fan Accommodation Center for the nearest locations, or call 713-259-8077 for all retail information requests. Merchandise is also available via the Internet at the Houston Astros official website, www.astros.com.

    Ribbon Board Messages:

    To make that special event even more memorable, fans may request a ribbon board message on astros.com/scoreboard »

    Ribbon Boards:

    The ballpark features just under 1200 feet of Daktronics LED ribbon boards. These displays offer eye catching graphics and statistical information including speed pitch and type. The ribbon boards offer 360 degree visibility allowing fans to engage from any seat location. The main ribbon boards extend across from foul pole to foul pole. They measure nearly 4 feet in height and 1,000 feet in distance. Between the Mezzanine levels in right field rests another stretch of ribbon boards. These extend nearly 200 feet across.

    Roof:

    The roof of Minute Maid Park provides the best of both baseball worlds - open air and the great outdoors or air-conditioned comfort indoors. Designed in three moving components, the roof spans more than six acres and retracts to reveal the largest open area of any retractable-roofed baseball stadium built today. It is designed to open or close in 12 to 20 minutes and also to withstand hurricane conditions.

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    Scalping:

    The resale of Astros game tickets is strictly prohibited on Minute Maid Park property. Any persons caught doing so shall be brought to the attention of the proper authorities. To avoid problems with counterfeit, stolen, void or inflated tickets, purchase them only at the Minute Maid Park Box Office, over the phone at 1-877-9ASTROS or from an authorized outlet.

    Schedules:

    Handy pocket schedules are available free wherever Astros tickets are sold. To order schedules by mail, write to Astros Schedules, P.O. Box 288, Houston, TX 77001-0288. Please specify the number of schedules needed.

    Scoreboards:

    Following the 2010 season, the Houston Astros installed two new, high-definition video boards and a large ribbonboard at Minute Maid Park in time for the start of the 2011 Major League Baseball season. The new primary video board is located in Right Field and measures 54 feet high and 124 feet wide (approximately 6,695 square feet), making it the fourth-largest board of its kind in the Major Leagues. The Astros previous video board that had been in the ballpark since its inception in 2000 was 26 feet high and 45 feet wide.

    Scoreboard greetings:

    To make a special event even more memorable, fans may request a scoreboard message for a fee of $35 at www.astros.com/scoreboard.

    Security:

    Security officers and uniformed personnel are stationed throughout the ballpark during all events. In the case of a security incident, notify a uniformed ballpark employee and/or nearest uniformed security officer. The Houston Police Department will be on hand before and after every Astros home game to assist in fan safety and traffic management.

    Season Tickets:

    The Houston Astros offer a variety of packages for fans interested in the benefits of being a season ticket holder. For more information, contact the Season Ticket office at (713) 259-8500.

    Services for Guests with Disabilities:

    Minute Maid Park meets and exceeds all service and structural requirements stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our fans with disabilities.

    • Assisted Listening Devices (ALD): These devices, which carry the Public Address System comments, are available for our fans with hearing impairments. The devices are available at our Fan Accommodation Centers at Section 112 on the Main Concourse and Section 323 on the Upper Concourse. Identification will be required to check out the devices.
    • Captioning Board:The Houston Astros are the first Major League ball club to install a captioning board for the benefit of our fans with hearing impairments. Located above the Mezzanine level in Right Field, the board will display the PA announcer's comments, as well as other in-game information.
    • Telephone Display Devices (TDD): Fans with hearing or speech impairments are offered these text telephones for their use. Stations are available in the Fan Accommodation Centers in Sections 112 and 323.
    • Wheelchair seating: Wheelchair seating for fans with mobility concerns is available throughout Minute Maid Park from virtually all vantage points. Prices will vary depending on seating level. Please inform the ticket representative of your special seating needs at the time of purchase. Call (713) 259-8500 for details or visit the Minute Maid Park Box Office.
    • Braille Signage: Braille and tactile signage is located throughout the ballpark.

     

    The Sliding Glass Door:

    To fully appreciate Houston's spectacular skyline, the roof incorporates a 50,000 square foot wall of hurricane resistant glass stretching above the entire left field. So, even when the roof and the glass panels slide closed to cool the stadium, fans can still have the feel of an outdoor ballpark by looking out into the city beyond.

     

    Smoking:

    Smoking at Minute Maid Park is allowed only in designated smoking areas. Fans seated in the Club, Suite and Upper Concourse levels may go to any of the roof terraces. Ask ballpark personnel for the exact locations of these areas. Fans in the Main Concourse may visit the patio at Lefty's or leave the building at the Right Field gate. Fans must have their tickets scanned before exiting the building and must present their ticket to be re-scanned before re-entry. Smoking is strictly prohibited on any concourse or in any of the stairwells. The no smoking policy includes the use of E-cigarettes.

    Souvenirs:

    Merchandise can be purchased year-round at the Astros' official Team Store, located in the lobby of the Union Station building. During Astros games, The Home Plate Supply Company, located behind home plate on the Main Concourse, is also open to showcase fan favorites in souvenirs and memorabilia. There are also several souvenir vendors located throughout the ballpark. Inquire at a Fan Accommodations Center for the nearest locations.

    Special Events:

    With more than fifteen diverse event spaces, Minute Maid Park offers a unique and unforgettable experience for all your guests. Whether you are planning a gala, holiday party, luncheon or team building activity, Minute Maid Park is the perfect place to host an event your guests will always remember. For more information, or to book your next event, call (713)259-8800 or send an e-mail to specialevents@astros.com.

    Special Features:

     

     

    • Phillips 66 Home Run Alley:
      Fans taking a stroll through the Phillips 66 Home Run Alley, located above Left Field, will come face to face with Astros history. The home run is one of the most exciting events of a baseball game. The Astros and Phillips 66 have teamed up to honor eight of the greatest power hitters in Astros history. Fans can enjoy 40-plus years of great memories, from Jimmy Wynn and Jose Cruz to Jeff Bagwell and Craig Biggio.
    • Homerun Porch:
      Astros fans have a unique opportunity to keep a part of history at Minute Maid Park. Along the Main Concourse in Left Field, the Astros have created a home run porch on which fans can stand to await their favorite player's home run. Also located on the porch is an old-fashioned Phillips 66 gas pump that keeps a running total of every Astros home run hit at Minute Maid Park. The Astros go into the 2013 season with 1,174 homers.
    • The Train:
      As the Astros forge into a new era of Houston baseball, we remember this city's great history and the integral role of railways in the development of Houston. With Minute Maid Park connected to Houston's Union Station building, the past has been connected with the future. To keep the historical spirit alive, Minute Maid Park features a 1860s-replicated train locomotive that heralds the opening of ballpark gates and other special events.
    • The World's Largest Sliding Glass Door:
      To fully appreciate Houston's spectacular skyline, Minute Maid Park incorporates a 50,000 square foot wall of hurricane-resistant glass stretching above the entire left field. So, even when the roof and the glass panels slide closed to cool the stadium, fans can still have the feel of an outdoor ballpark by looking out into the city beyond.
    • Tal's Hill:
      Reminiscent of ball fields of the past, the playing field of Minute Maid Park was created with its own unique characteristics. One of the most challenging of these is Tal's Hill, located in straight-away Center Field. Named for former Astros President Tal Smith, one of Houston's most influential baseball figures, the hill has a 20-degree slope, as well as a flagpole three feet from the Outfield wall, in the field of play. Centerfielders definitely have their speed and agility tested when they come to play at Minute Maid Park.

    Spring Training:

    Osceloa County Stadium in Kissimmee, Fla., is the Spring Training home of the Houston Astros. For ticket information, log on to www.astros.com.

    Squeeze Play:

    Squeeze Play has received yet another face lift in time for 2013 Opening Day with the inclusion of the new brand! The new colors and logos are now seen prominently throughout the area, including the giant player cutouts. The Popular Running Man, virtual reality hitting and pitching games and special Umpire's Point of View area are back, as well as the ever-popular Splatting Cage and multi-story climbing structure. Additionally, everyone can have their picture taken grabbing a home run ball from the glove of new Astros mascot, Orbit! Squeeze Play is free of charge for youngsters ages 4-12 accompanied by a parent or guardian.

    Standing Room:

    A limited number of standing room tickets will be made available for sold-out games only, per the discretion of the ball club. Standing room is designated only on the main concourse behind the green line. Standing room is not allowed in front of the Press Box.

    Stub-Hub:

    Stub-Hub, the Official Fan to Fan Ticket Marketplace of astros.com, is an online ticket marketplace where anyone can buy or sell any ticket to any Astros event.

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    Tailgate Parties:

    The Astros are currently evaluating options to allow fans to tailgate in Astros controlled parking lots. Until an official decision is reached, tailgating is not allowed in Astros parking lots.

    Taxis:

    After the game, a taxi stand for baseball fans is located on Avenida De Las Americas near Texas Avenue, just one block south of Minute Maid Park.

    Telecommunications Display Devices:

    Please see our "Services for Guests with Disabilities" section for TDD information.

    Television Broadcasts:

    Astros regular season games in 2012 are televised on FS Houston and my20, the official flagship television stations of the Houston Astros. Select games are aired on the FOX or ESPN networks.

    Ticket Office:

    The main Minute Maid Park Box Office is located on Texas Avenue. During the season, its hours are 8:30am-5:30pm on weekdays, and 9:00am-3:00pm on Saturdays. It will also remain open through all home baseball games until 30 minutes after the final out. On Sunday game days, the box office opens at 9:00am. These game hours also apply to the Advance Ticket Sales Windows at Section 112. For the offseason, the box office hours are 8:30am-5:30pm, Monday through Friday.

    Tours:

    Get an insider's view of the home of the Houston Astros. See areas of Minute Maid Park normally inaccessible to the public, such as the press box, suites and the Diamond Club. School groups can enjoy tours specially geared for our younger fans. For more information on the year-round tour opportunities, call (713) 259-TOUR (8687) or, for more information, go to www.astros.com/tours.

    Traffic: Game Day Road Closure Info

    Texas Ave. will be closed for one (1) hour prior to games from La Branch to Hamilton until first pitch. Crawford St. will be closed for one (1) hour prior to games from Capitol to Congress until first pitch.

    Suggested routes to Minute Maid Park:

    • FROM I-45 NORTH TRAVELING SOUTH
      To Minute Maid Park Lots A, B & C:
    • Continue south until you reach I-10.
    • Exit on to I-10 East.
    • Quickly merge on to US-59 South.
    • Exit Hamilton/Downtown Destinations and continue on Hamilton
    • At Hamilton and Preston, you continue straight to Lot A or turn left for Lots B & C
    • To Minute Maid Park Diamond Lot:
    • Continue south until you reach I-10.
    • Exit on to I-10 East.
    • Quickly merge on to US-59 South.
    • Exit Hamilton/Downtown Destinations and continue on Hamilton
    • At Hamilton and Preston, turn right into the Diamond Lot
    • FROM I-45 SOUTH TRAVELING NORTH To Minute Maid Park Lots A, B & C:
    • Traveling North, exit Scott/Downtown Destinations.
    • Continue on to Downtown Destinations/St. Joseph Parkway/Pease.
    • Continue West onto St. Joseph Parkway or Pease.
    • Continue driving North on Chartres towards the ballpark.
    • Lot A will be on your left just past Texas Ave. and turn right on Texas Ave. for Lots B & C
    • To Minute Maid Park Diamond Club Lot:
    • Traveling North, exit Scott/Downtown Destinations.
    • Continue on to Downtown Destinations/St. Joseph Parkway/Pease.
    • Continue West onto St. Joseph Parkway or Pease.
    • Continue driving North on Chartres towards the ballpark.
    • To enter Diamond lot, turn left onto Preston St.
    • You will travel under US 59 and proceed straight into the Diamond Club parking lot.
    • FROM I-10 EAST TRAVELING WEST
      To Minute Maid Park Lots A, B & C:
    • From I-10 take Exit 770A on the left toward US59 S/Downtown
    • Keep right at the fork, follow signs and merge onto N Hamilton St.
    • At Hamilton and Preston, you continue straight to Lot A or turn left for Lots B & C
    • To Minute Maid Park Diamond Lot:
    • From I-10 take Exit 770A on the left toward US59 S/Downtown
    • Keep right at the fork, follow signs and merge onto N Hamilton St.
    • At Hamilton and Preston, turn right into the Diamond Lot
    • FROM I-10 WEST TRAVELING EAST
      To Minute Maid Park Lots A, B & C:
    • From I-10 traveling East, exit US 59 South.
    • Quickly exit Downtown Destinations/Hamilton and continue straight to Preston.
    • At Hamilton and Preston, you continue straight to Lot A or turn left for Lots B & C
    • To Minute Maid Park Diamond Lot:
    • From I-10 traveling East, exit US 59 South.
    • Quickly exit Downtown Destinations/Hamilton and continue straight to Preston
    • At Hamilton and Preston, turn right into the Diamond Lot
    • FROM US 59 SOUTH TRAVELING NORTH
      To Minute Maid Park Lots A, B & C:
    • Continue north and exit Downtown Destinations/Polk St.
    • Continue on the feeder road, which turns into Chartres.
    • Continue driving North on Chartres towards the ballpark.
    • This route will bring you closest to A, B, & C Parking Lots on the East end of the ballpark.
    • To Minute Maid Park Diamond Lot:
    • Continue north and exit Downtown Destinations/Polk St.
    • Continue on the feeder road, which turns into Chartres.
    • Continue driving North on Chartres towards the ballpark
    • To enter Diamond lot, turn left onto Preston St.
    • You will travel under US 59 and proceed straight into the Diamond Club parking lot.
    • FROM US 59 NORTH TRAVELING SOUTH
      To Minute Maid Park Lots A, B & C:
    • From US 59, continue South and exit Downtown Destinations/Hamilton and continue straight to Jackson.
    • Take a left at Franklin
    • Turn right at Hamilton
    • At Hamilton and Preston, you continue straight to Lot A or turn left for Lots B & C
    • To Minute Maid Park Diamond Club Lot:
    • From US 59, continue South and exit Downtown Destinations/Hamilton and continue straight to Jackson.
    • Take a left at Franklin
    • Turn right at Hamilton
    • At Hamilton and Preston, you will take a right into the Diamond Club parking lot.
    • FROM SH 288 TRAVELING NORTH
      To Minute Maid Park Lots A, B & C:
    • Merge onto US 59 North, shortly before reaching downtown.
    • From US 59, exit Downtown Destinations/Polk St.
    • Continue on the feeder road, which turns into Chartres.
    • Continue driving North on Chartres towards the ballpark.
    • Lot A will be on your left just past Texas Ave. and turn right on Texas Ave. for Lots B & C
    • To Minute Maid Park Diamond Club Lot:
    • Merge onto US 59 North, shortly before reaching downtown.
    • From US 59, exit Downtown Destinations/Polk St.
    • Continue on the feeder road, which turns into Chartres.
    • Continue driving North on Chartres towards the ballpark. This route will bring you closest to Diamond, A, B, & C Parking Lots on the East end of the ballpark.
    • To enter Diamond lot, turn left onto Preston St.
    • You will travel under US 59 and proceed straight into the Diamond Club parking lot.
    • FROM DOWNTOWN
      To Minute Maid Park Lots A, B & C:
    • Travel to the North side of the ballpark.
    • Head East on Franklin
    • Turn right on St. Emanuel St.
    • To Minute Maid Park Diamond Club Lot:
    • Travel to the North side of the ballpark.
    • Head East on Franklin
    • Turn right on St. Emanuel St.
    • To enter Diamond lot, turn right onto Preston St.
    • You will travel under US 59 and proceed straight into the Diamond Club parking lot.

     

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    Urban Youth Academy - Houston

    The Astros Urban Youth Academy, 2801 Victory Drive, Houston TX 77088, is run by the Astros Foundation and provides free baseball and softball instruction, life-skills training and academic support to Houston youth with a focus on serving at risk children and teens. Baseball and softball camps, clinics and other activities are provided at UYA. Instructors also offer mentoring, leadership development as well as assistance with the college application process.

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    Visiting Team Fans:
    Visiting team fans are our guests. Harassment of the visiting team or their fans will not be tolerated and may result in ejection from Minute Maid Park.
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    Weddings:

    A unique venue is every couple's dream for their special day, and Minute Maid Park is the perfect place to create a magical evening you and your guests will never forget. Whether you are planning an elegant reception or a rehearsal dinner; our event locations offer a variety of settings for your special occasion. The Union Station Lobby is one of Houston's premiere reception locations with the historical architecture of the original train station for Houston built in 1911. Not only are the Corinthian-style columns and original marble a sophisticated setting that brides adore, but the novelty of being at Minute Maid Park provides a welcoming environment for guests to relax and enjoy being at the home of the Houston Astros. For every ballroom there is a bride and for every ballpark there is a groom! For more information, or to book your next wedding reception, call (713)259-8800 or send an e-mail to specialevents@astros.com.

    Wheelchair Seating:

    Please refer to our "Services for Guests with Disabilities" section for details on wheelchair seating at Minute Maid Park.

    Will Call:

    The Astros Will Call windows are in the Main Box Office on the Texas Avenue side of Minute Maid Park, located at the intersection of Texas Avenue and Avenida De Las Americas. Will Call orders may be picked up anytime the Box Office is open. During the Astros season, the Box Office is open from 8:30 a.m. until 5:30 p.m. Monday through Friday, and on Saturdays from 9:00 a.m. until 3:00 p.m. When the Astros are playing at home, the Box Office remains open until the conclusion of the ballgame. The Box Office is closed on non-game day Sundays. Please present a valid, picture I.D., such as a state-issued driver's license, to pick up your tickets. In locating your order, it is helpful to have your order or confirmation number, as well as the identity and contact information for the person or company from whom you purchased your tickets. Generally, tickets must be picked up by the party who placed the order, unless that party designates another individual as an alternate pick up name. We hope that you enjoy your game!

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