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SEASON TICKET MEMBER
CLIENT RETENTION & SERVICES STAFF

"Your Inside Connection to the Giants"

Joe Totah, Director, Client Retention & Services
Margo Malone, Manager, Special Projects & Client Retention - Premium Lower Box & Lower Box 101-121
Greg Marinec, Manager, Spring Training & Client Retention - Premium Lower Box & Lower Box 122-135
Cindy Hernandez, Manager, Client Retention & Services - View Box & View Reserve Infield
Kevin Mark, Manager, Client Retention & Services - Bleacher, Arcade & View Reserve "Gamer"
Amanda Nichols, Manager, Premium Seating Retention & Services - Virgin America Club Level
Greg Collier, Manager, Premium Seating Retention & Services - Field Club
Bill Dion, Manager, Bulk Ticket - Large Volume Accounts
Rebecca Miles, Event Manager, Ticket Sales & Services
Erick Reyes, Coordinator, Client Retention & Services
Hannah Shank, Assistant, Premium Seating Retention & Services
Kathryn Luna, Assistant, Client Retention & Services

*If you are not a Season Ticket Member but have a ticket-related question, please call the Customer Service Support line at 415-972-2000 for assistance.

Joe Totah

Director, Client Retention & Services

Joe Totah

Phone:: 415-972-2262
Email: jtotah@sfgiants.com

Birthplace: San Francisco
Joined the Giants: 2001 Favorite all-time Giant: Will Clark

Best Place to hang out before a game: Red's Java House
Favorite Baseball Movie: Major League
Favorite moment at AT&T Park: Walking in the parade after the 2010 World Series

Margo Allen Malone

Manager, Special Projects & Client Retention

Manages: Premium Lower Box & Lower Box 101-121

Phone:: 415-972-2133
Email: mmalone@sfgiants.com
Birthplace: Oakland
Joined the Giants: 2000
M.L. Service: 24 years
Favorite Giants Broadcaster: Lon Simmons

Favorite moment at AT&T Park: Opening Day 2010, pregame was surreal & magical... players walking out from centerfield created a Field of Dreams tableau.
Favorite baseball movie: Field of Dreams & Sandlot...both classics that make me cry. There is crying in baseball!
Offseason Hobbies: Singing, Dancing & Acting

Amanda Nichols

Manager, Premium Seating Retention & Services

Manages: Virgin America Club Level

Phone: 415-972-2103
Email: anichols@sfgiants.com

Birthplace: Santa Clara
Joined the Giants: 2008
Favorite all-time Giant: Robby Thompson

Best Place to hang out before a game: Virgin America Flight Deck on the Club Level
Favorite Baseball Movie Legend: Benny "The Jet" Rodriguez
Favorite moment at AT&T Park: Walking out of the tunnel at my first game at AT&T Park. My dad & I sat in the View Reserve; I was in love with AT&T Park at that very moment.

Greg Marinec

Manager, Spring Training & Client Retention

Manages: Premium Lower Box & Lower Box 122-135

Phone:: 415-972-2242
Email: gmarinec@sfgiants.com

Birthplace: Burlingame
Joined the Giants: 1997
If I were a Giant, I would play: Catcher

Favorite moment at AT&T Park: The raising of the World Championship Banner
Favorite restaurant in San Francisco: Tadich Grill. All about tradition.
Favorite Baseball Movie: Field of Dreams - 'Wanna have a catch?'

Greg Collier

Manager, Premium Seating Retention & Services

Manages: Field Club

Greg Collier

Phone:: 415-972-2270
Email: gcollier@sfgiants.com

Birthplace: Syracuse, NY
Joined the Giants: 2010
If I were a Giant, I would play: Pitcher

Favorite moment at AT&T Park: Game 2 of 2010 World Series when "Lights" was played
Day or night game: Day/night doubleheader
Favorite Giants broadcaster: Mr. Kuiper

Cindy Hernandez

Manager, Client Retention & Services

Manages: View Box & View Reserve Infield

Phone: 415-972-2147
Email: chernandez@sfgiants.com

Birthplace: Mountain View
Joined the Giants: 2000
If I were a Giant, I would play: Pitcher

Favorite moment at AT&T Park: Opening Day 2000 and 2010 ticker-tape parade! So many memories and changes each year.
Favorite meal at AT&T Park: Crazy Crab Sando Carvery, Garlic Fries - all of it and more!
Best Place to hang out before a game: Anywhere facing the field

Hannah Shank

Assistant, Premium Seating Retention & Services
Hannah Shank

Phone: 415-972-2137
Email: hshank@sfgiants.com

Birthplace: Toronto, Ontario
Joined the Giants: 2015
Favorite meal at AT&T Park: Turkey sandwich and Ghirardelli Sundae!

Favorite Baseball Movie: A League of Their Own
If I were a Giant, I would play: Shortstop

Kevin Mark

Manager, Client Retention & Services

Manages: Arcade, Bleacher, Bleacher, View Reserved "Gamer" & Right Field

Phone: 415-972-2135
Email: kmark@sfgiants.com

Birthplace: San Francisco
Joined the Giants: 1999
Favorite all-time Giant: Will Clark

Favorite meal at AT&T Park: Grilled Sheboygan Bratwurst
If I were a Giant, I would play: Second Base
Favorite moment at AT&T Park: Leaving the ballpark... to get on the bus taking us to parade down Market Street.

Bill Dion

Manager, Bulk Ticket Accounts

Phone: 415-972-2121
Email: bdion@sfgiants.com

Birthplace: Vallejo
Joined the Giants: 2000
If I were a Giant, I would play: 3B

Favorite baseball movie: The Sandlot
Day or night game: Day Game
Favorite Giants broadcaster: Mr. Kuiper

Erick Reyes

Coordinator, Client Retention & Services
Erick Reyes

Phone: 415-972-2117
Email: rreyes@sfgiants.com

Birthplace: San Salvador, ES
Joined the Giants: 2007
If I were a Giant, I would play: Right Field

Favorite all-time Giant: Will "The Thrill" Clark
Favorite Giants broadcaster: Jon Miller
Favorite baseball movie: Bull Durham

Rebecca Miles

Event Manager, Ticket Sales & Services
Rebecca Miles

Phone: 415-972-2037
Email: rmiles@sfgiants.com

Birthplace: Holyoke, MA
Joined the Giants: 1999
Favorite all-time Giant: Gaylord Perry

Day or night game: Day Game
Favorite Giants broadcaster: Lon Simmons
Best Place to hang out before a game: The Flight Deck on the Club Level

Kathryn Luna

Assistant, Client Retention & Services
Kathryn Luna

Phone: 415-972-2136
Email: kluna@sfgiants.com

Birthplace: Windsor, CA
Joined the Giants: 2015
My walk up song would be: Anything country or Journey

Favorite meal at AT&T Park: Garlic Fries
Favorite Giants Moments: Winning the 2010 World Series the year I graduated high school, and then winning the 2014 World Series the year I graduated college.